Frequently Asked Questions
Everything you need to know about your Fortex Fitness gear.
How long does shipping take for heavy gym equipment?
Standard shipping for gym accessories takes 3-5 business days, while heavy equipment like power racks and benches typically arrives within 7-10 business days via our specialized freight partners.
What is your return policy on fitness gear?
We offer a 30-day trial period on all Fortex Fitness products. If you are not satisfied, you can return items in their original packaging for a full refund, excluding shipping costs.
Do you offer professional installation services?
Yes, for home gym setups and commercial orders, we offer professional assembly services in select regions. Please contact our support team after purchase to schedule an installation.
Are your weight plates and barbells Olympic standard?
Yes, all our elite-series barbells and plates are manufactured to IWF and IPF specifications, featuring a 50mm sleeve diameter to ensure compatibility with standard Olympic equipment.
What warranty is provided on Fortex Fitness machinery?
We provide a lifetime warranty on structural steel frames and a 2-year warranty on moving parts, cables, and upholstery to ensure your training never stops.
Do you offer financing for larger orders?
We provide flexible payment options through Klarna and Affirm, allowing you to split your purchase into interest-free monthly installments.